Acme Widget Company--A Customer Service Example

The Acme Widget Company has just released its new high tech widget called the T-widget.  A touch screen widget counting device that has been long awaited by by the public.

A few days after its release, they receive this comment on their customer service microblog site:

Just bought one of your new T-widget machines and it SUCKS!  In the first 4 days, had to reboot it 20 times and now it won't even turn on!  It's going in the trash, I'm buying something else!

John H.  Portland, Washington


The customer service department would reply in the comments section giving instructions to the customer.